Shipping & Returns

Pickup Time

General pickup time is between 2-3 weeks. 

Pick-ups and deliveries are not available on Sundays and public holidays. Please contact our sales staff to confirm pickup details.

Please allow additional days in transit for delivery if we are experiencing a high volume of orders for trailer parts. We partner with major requested carriers to carefully look after the transportation of your order. 

Orders are processed as soon as we confirm the payment, typically within 1-3 business days of placing your order. 

Courier and freight delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA, NT or regional areas.

 If you need an item urgently, please contact the sales team and we can advise (or quote) on the quickest (or cheapest) expedited courier. We are not liable for any missing or damaged items, please make sure the address you provided is accessible and contact details are correct.

Availability

To find out stock availability, simply complete the enquiry form on the website, send us an email or call us on 1300 362 220. Our sales team will provide the latest stock level or if the item is on backorder. If the product ordered is not in stock, we will contact you as soon as possible to advise the pickup date or offer alternative product/refund.

Return

We will gladly accept return of products and issue refunds if you change your mind, subject to the following:

  1. if your product remains boxed and unopened you may contact us within 14 days of delivery to arrange for it to be returned to the warehouse, inspected and if deemed still suitable for sale you will have the choice of credit or refund less a 20% restocking fee; or
  2. If your product has been unboxed but otherwise is new and has not been used you may contact us within 7 days of delivery to arrange for it to be returned to the warehouse, inspected and if deemed unused and without damage you will have a choice of credit or refund less a 30% restocking fee.

We will not accept returns of any product that has been used or installed or where you have attempted to install it, or if your product is custom-made or is a special buy product. If your product is eligible for return pursuant to above (1) and (2), please contact us in store or via telephone 1300 362 220 or e-mail: sales@balancetrailers.com.au

You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. 

All original items including all parts and accessories must be returned for the product to be deemed intact.

If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under our conditions of sale.

Return of Sale Items

We have a NO RETURN ON SALE ITEMS policy. Please contact us via email if you have any questions.